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What is Gold Vendor?
Gold Vendors are the premium members with whom 50% of customers prefer to engage with. Vendors acquire this membership based on a strong track record of service quality, long standing customer satisfaction record and a large number of successful orders processed through our website.
Does this mean that Gold Vendor is safe and trustworthy?
Service at Home only checks if the business is registered with its local business administration region. This verification does not substantiate the integrity of the business. Hence, customers are required to use their best judgment regarding the service provider as well as any impending transaction. Service at Home is not directly involved in transactions conducted between customers and vendors.
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Service at Home Safe Pay: When you pay using our secured payment gateway, we secure your money with us and release to the vendors once the service is delivered and you are happy with it. In case you are unhappy with the service, Service at Home will initiate redo or refund your money.
What does Service at Home Safe Pay cover?
You paid for the service using Service at Home online payment but the service is not delivered.
You have experienced a poor service/ product that do not comply with the specifications provided by the service providers.
Only service charges are eligible to refund
How would you receive your refund through Service at Home safe Pay?
Service at Home Safe Pay will refund your money via cheque or bank transfer subject to the mode of payment used at the time of booking the service.
What about refund after cancellation?
Your payment will be protected under Service at Home Safe Pay. We take from 5 to 14 working days to complete your refund request. The refunded money will be credited in the same account as you had made the payment from.
I have still not received the refund in my bank account. Why?
If you have received an email from us confirming your refund request, then be rest assured that we have initiated your request and are following up with financial organizations for the same. You may also write in to us at reachus@Service at Home.com to know the status of your request.